How we deliver value to the Logistics industry

Dquip uses its industry domain expertise combined with robust technology to tackle critical business challenges and add value to Logistics businesses, we aim at helping them go the extra mile in terms of performance and radicle reduction of sales process loopholes by providing solutions that address business needs of the most critical parts for Logistics Supply Chain Logistics Companies, Logistics Services Providers and other enterprises of the Logistics industry. The key focus areas encompass sales target management, pre sales activities like lead management, follow up automation, quotation management and data intelligence to analyze and pivot business. Dquip helps Logistics companies automate their sales pipeline.

Dquip assists and devises business solutions powered by technological implementations that enhance prime sales functions of a Logistics business to deliver industry-leading performance and increase business value. Some of the segments in which we help Logistics companies automate their sales activities for expansion by using sales target management, lead management, follow up automation, quotation management and real time data analytics.

Shorter expected delivery dates and increasing market competition have encouraged Logistics business heads to constantly integrate new technologies in their sales to rediscover business possibilties, and enhance their revenue generation practices. We help Logistics enterprises automate their crucial sales activities to improve overall sales, from allocating targets to lead conversions, lead capturing & categorising, streamlining follow ups, and sending quotations to closing deals. The purpose of implementing such advances is to catalyze the duration required to sell the products / services.

We also help businesses of the Logistics industry and its counterparts connect with tech savvy consumers who are spread accross digital mediums by providing lead and customer engagement solutions for better structuring of the sales workflow.

Dquip helps Logistics companies run highly efficient operations across different business verticals and IT functions by leveraging IT operations, lean IT principles, and IT infrastructure operations.

Kindly reach us for any queries regarding Logistics CRM Software.

8 Key benefits of Logistics CRM

CRM for Logistics businesses furnishes the ability to maximize sales, automate sales operations & organize business data. It also provides real world business analysis to help business heads with calculated business decisions for rapid growth.

The following are some benefits of using a Logistics CRM:

1. Impeccable sales target management, set and achieve sales targets effectively
2. Flawlessly allocate, prioritize and convert prospective customers
3. Automate sales operations & follow up reminders
4. Improve lead conversion rates, maximize resource utilization & reduce human error rates by using one console for crucial sales activities
5. Have a unified storage panel for accessing all your business, sales, lead, client and product data
6. Improve the pitching rate with an easy process for creating & sending accurate quotations
7. Derive real time insights about your business
8. Take well analyzed business decisions for rapid growth

Steps before buying a Logistics CRM

1. Create a list of 5 key sales problems & reasons for why you need a CRM for your Logistics company
2. List at least 10 key features you want in a CRM Software
3. Look around for CRM software vendor options in your city / country.
4. Shortlist & sign up with at least 5 CRM Software vendors for a free demo.
5. Ask the vendors to give you a demo online or in your office.
6. Analyze if the software solves your 5 critical sales issues
7. Check if the CRM has the 10 most prominent features that you want.
8. Ask the vendors how their software could solve your problems with the 10 key features
10. Shortlist 2 softwares which you think best suit your needs, vendors who understand your requirements & are able to explain how their software can benefit you.
11. Maintain a checklist of the basic features and functionalities you need.

To further assist you with buying the best CRM software & vendor, we have made a brief checklist:

1. User Interface & Training : Check if the CRM is simple to use and how would the Logistics CRM provide training.

2. Pick an ideal Hosting Option : Figure out which hosting option is best suited for you i.e.
- On cloud server (SAAS - software as a service)
- Installed on your online servers

3. Pricing & Premium quality : Get a detailed quote of pricing with details of what is offered with those costs. Don’t adjust with quality for cost as it would not help in the longer run.

4. Identifying the co-operative CRM vendor : Compare and understand which vendor suggests or advices any plus features which could be beneficial for growing your Logistics business.

5. Customer support & Maintenance : Ask details about how the vendor would provide support & maintenance if required.

6. Customer reviews & vendor reputation : Procure at least 3 references of the vendor’s customers and find out how the vendor faired in delivering the software, providing after sales support and maintenance.

7. Logistics CRM Integrations : If you have any existing software and want the Logistics CRM software integrated, check with the vendor about the details, time, cost implications & process.
Note: Ensure that you have the integration details documented before implementation.

8. Logistics CRM Customizations : In case you need any customizations in the CRM software confirm with the vendor if the same could be done.
Note: If yes, get the screens & features of the customizations finalized. Make sure you get them documented & printed before initiating work. Also finalize the time and cost for the same.

9. Get an implementation schedule for the Logistics CRM : Be sure that the CRM vendor has furnished a scheduled plan of action from the vendor for the completion of any integrations, customizations & software deployment.

3 Things to do before implementing the Logistics CRM:

1. Run through the entire software before it’s launch.

2. Keep your team available for getting trained in the Logistics CRM software.

3. Assign a employee from your company who would monitor:
- Regular usage of the CRM
- Manage communication between your employees & the vendor
- Collect feedback about the CRM
- Assist employees with basic queries about using the CRM
- Delegate major issues regarding the software to the vendor

If you need more details or guidance for selecting a Logistics CRM Software or have any suggestions / queries feel free to reach out to us.

Detailed Information on Logistics CRM

What is Logistics CRM?

The term CRM i.e Customer Relationship Management may not be directly relatable to the Logistics industry but it plays a major presence in the logistics industry. CRM for logistics is a software solution which stores data, organizes and streamlines communications for businesses. A Logistics CRM is a compact & precise way of organizing & automating sales activities to achieve greater business goals. A Logistics CRM encompasses your view across all your sales activities and gives you the much required knowledge and tools needed for widening.

The Logistics industry scenario in India:

With regard to India's geographical placing and it's constant business with both Asian as well as Western countries, the Indian logistics has always been a high demand for all the industries for freight services and much more. The initiatives like 'Make in India' and e-commerce penetration have further amplified the logistics market in India.

The Indian logistics industry has a trend of growing at 1.5 to 2 times the GDP growth. Logistics encompasses freight services across air, land, waterways and internal as well courier services and deliveries, warehouse storage, logistics parks, container depots, etc.

The Indian Logistics industry is poised to receive a handsome investment from the government as well as private investors and venture businesses. A Logistics CRM becomes a go-to solution as it optimizes overall sales processes right from the enquiry handling to conversions; it gives Logistics business owners to make strategic decisions.

1) The Logistics industry: Structural overview:

The Logistics industry has mainly three types of business organisations: i) Shipping companies, ii) Logistics companies and iii) Movers and packers business. i) Shipping companies have business generation through agents who find consumer need gaps and co-ordinate with shipping companies to fill these needs. Shipping businesses heavily rely on agents for generating & tracking leads and attracting new business. These agents can either be exclusive to the respective shipping company or can be a 3PL i.e. a Third party Logistics provider company's agent allocated to the shipping company. Hence, it is key for a Shipping business to know their growth and earnings measurably as well as monitor the performance and conversion speed of their agents that service them.
ii) Logistics Companies have a large network of offices and branches that have a vast count of sales people and agents who generate leads, follow-up and contribute to revenue growth. Logistics companies have more frequency of business and return customers as they mostly provide logistics services to corporates on a contract basis. Every Logistics company needs to be sustainable and know it's revenue growth both overall as well as branch-wise and sales person-wise.
iii) Movers & Packers business has a less frequency of return customers and hence heavily depends on new generated business for it's revenue generation. A movers & packers business would possibly tie-up with portals and would cater to corporates, factories and individuals. This business needs a strong sales lead generation and conversion rate which indicates that it constantly should monitor the business growth and sales teams performance. In order to meet with all the constraints for faster business expansion, Logistics companies have maneuvered their focus towards using Logistics CRM (Customer relationship Management) softwares.
A basic yet critical concern Logistics businesses have is to capture and qualify leads before they can escalate towards conversions.
A Logistics CRM provides a complete cushioning to optimize the sale process in entirety.
It circumferences all the functionalities needed for sales and business activities.

2) How a Logistics CRM (Customer Relationship Management) Software helps businesses:

A CRM software for logistics organises and centrally stores prime data, automates communication and follow-up processes, gives reports to gauge growth and increase productivity by effectively reducing human error and lessens manpower consumption.

Key Reasons to have a Logistics CRM Software:

A Logistics CRM improves your performance by giving...

1. A transparent view of all the sales and lead conversion cycles. Giving you the advantage of taking accurately estimated actions for best results.
2. Database of all sales activities and campaigns. Get a periscopic view of your organization’s sales and sales oriented actitivies.
3. Concentrated knowledge of all your enquiries and orders: completed and in process.
4. A robust storage and easy to access database for leads, contacts and business sales data.
5. Accelerated quotation & deal closing.
6. See how many deals your agents and sales people crack.
7. Have a streamlined communication for all clients, leads, sales people, agents and managers on a well integrated platform for calls, mails & sms.
8. Increase the probability of closing deals.
9. Smart access to reports & data on computers, laptops, tabs and smart phones.
10. Logically create business strategies using real time reports of your enterprise and sales people respectively.
11. Automate payment reminders to clients. A crm thus lets you set a practice so your clients can pay up regularly.
12. The Logistics CRM can integrate with your current ERP, Accounting and other softwares for a good software experience.

How our CRM Software can help overcome the Logistics business sales hurdles:

All the businesses involved in the Logistics industry have a common need to generate new business, analyse their business revenue growth rate, identify opportunities and constantly monitor their sales teams and agents diligently. When in need of a logistics crm you would analyse and evaluate the available crm companies in India (or Globally). These pointers will help you understand how our logistics crm software can give you the best crm experience for your business:

We provide a variety of hosting options for your large / medium / small business. You can choose a hosting on either of these highly secure amazon servers, VPS, dedicated servers, local servers, on the website ( hosted on Linux server ) or shared Linux hosting. Get in touch with us to suggest what's best for you!

1) Online & On-premise Hosting:
A. SAAS / Web-based Logistics CRM Software:
A centrally hosted software with a subscription basis license. Occasionally referred to as an "on-demand" crm software. Customer relationship management (CRM) continues to be a lucrative market for SaaS.
Which type of CRM hosting works best for your Logistics business? Online CRM or On Premise CRM? We can help.
B. On Premise Logistics Software i.e. on your online servers: A software licensing and delivery model in which the Logistics CRM software is hosted on the client's online server. Our logistics crm is licensed on a subscription basis. Wish to know more about our hosting options? We can help, get in touch with our logistics crm expert.
2) Integration: Our Logistics CRM integrates with most ERPs, accounting softwares and others.
3) Automated communication & allocation: Automated mails, sms, call and reminders for follow-ups makes lead conversion simpler.
4) Customisation: Easy Customisation options as per your logistics business needs to give you the best CRM software experience.
5) Sell effectively: Use centralised data storage and lead reports, to know your leads better and offer them products as per their preferences.
6) Expert lead management : Keep track of leads and their details, know your prospective business.
7) Prioritise leads: Close the most favorable leads and effectively use strategic methods.
8) Attract business: Know your marketing spendings, analyse outcomes with reports and plan more effective and cost worthy campaigns.
9) Intelligent Analytics: Get exact revenue numbers understand your performance on converting leads.
10) Manage services systematically: Keep a record of all your services and their pricing.
11) Data mobility and business management: Our Logistics CRM has a wide-ranging compatibility with desktops, tablets, mobiles, etc. It enables you with data on the go to make informed decisions.
12) Set revenue targets: Set daily, monthly, quarterly, biyearly and yearly and achieve more sales targets with detailed sales, revenue and lead reports.
13) Quicker Quotation process: Create and share quotations, get quicker quotation approvals.
14) Increase customer base: Engage with your customers and market your services through emails, calls, sms, etc.
15) Know how your business fares: With real-time reports know the revenue generation and sales on a daily, weekly, monthly, biyearly, yearly basis. Also, get forecasts for the same. Have a direct viewport into sales and know your organization's growth trend.
16) Sharable data: Tag clients, leads, sales people to share prime client data and stay updated about the lead status.
17) Monitor performance: Reports for sales persons performance helps notice and reward top and worst performing agents and sales teams accordingly.
18) Dashboard and reports: A penetrating view of your business through a consolidated dashboard and intelligent reports.

A logistics crm will make your sales teams and employees better informed and enable them to stay a step ahead in all the revenue generating activities. You can get, manage and grow your business by identifying, reaching, capturing and converting more leads. Using a crm for logistics gives you a direct view into the real-time sales and helps you identify sales peoples' performance. Detailed reports, data storage and smart dashboard provide you with competitive information about all your branches & teams. Using a crm for your logistics business will make your business sales processes simpler yet excellent in performance.

To know more about CRM and the 17 industries we cater to, visit www.dquip.com.

Related Content From Our Blog:

Retaining Clients in Logistics business with CRM | Managing contacts for Logistics business in CRM | Manage sales teams effectively for Logistics business with CRM | Logistics businesses can convert more leads with CRM! | Maximize lead follow-up efficiency with CRM for Logistics business | Logistics CRM gives effective sales target management! | Logistics CRM Feature list | Brief on CRM for Logistics Business- Part 2 | Brief on CRM for Logistics Business- Part 1 | Logistics CRM features in a business flow | 6 ways to scale faster with a CRM for Logistics | 5 Critical CRM Reports For Logistics Business | CRM For Lead Management in Logistics Business | Sales Target Management for Logistics business | Top Reasons For Buying A Logistics CRM | 7 Things To Do Before Buying A Logistics CRM | Logistics CRM Features and Functionalities Infographic | How to choose the right Logistics CRM Software? | Checklist For Buying Logistics CRM Software | 6 Key Features of CRM for Logistics | Key information on CRM for Logistics

We have 200+ clients spread across India, Australia, U.S.A, U.K, Africa, Hong Kong and Singapore. In India, we have clients in almost all states.

We have sales people as well as industry-wise crm pages for the following states and cities in India:
Maharashtra- Mumbai, Thane, Navi Mumbai, Pune, Nashik, Kolhapur, Nagpur | Gujarat - Ahmedabad, Surat | Punjab - Chandigarh, Amritsar, Ludhiana, Mohali, Patiala, Jalandhar & Bathinda | TamilNadu - Chennai, Coimbatore | Karnataka - Bangalore | WestBengal - Kolkata | Delhi, Delhi NCR, Gurgaon, Noida | Uttar Pradesh - Lucknow | Telangana - Hyderabad | Bihar - Patna | Rajasthan - Jaipur, Udaipur | Madhya Pradesh - Bhopal

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