Detailed Information on IT CRM
What is IT CRM?
CRM i.e Customer Relationship Management is a solution devised and applied by businesses to manage customer relationships and create a healthy sphere of influence for their organization. CRM is however a solution which has it's own subjective role to play in every industry. In the IT industry, CRM is favorably a consolidated software solution which simplifies and accelerate the sales oriented and business functions to maximize productivity and improve profitable revenue.
An IT CRM system lets you engineer & automate efficient sales activities to reach higher sales targets.
In short, an IT CRM gives you in-depth and real-time business knowledge and an arsenal of tools to multiply sales effectively.
The IT industry scenario in India:
India has been proving it's foothold in the space of science and technology and the IT industry has been it's recent giant. The Indian IT industry is the most cost-effect market that delivers high performance. Hence, it is also experiencing a heavy inflow of foreign capital investments. The public cloud services, revenue, online market, etc. are supposedly going to be themes grossing sources. Of which, public cloud sources will be the biggest winners in the years to come.
The Indian IT industry is not only the the leader in offshore business but has also earnt a massive usage in the Indian education and BPO sector. An IT CRM becomes a solution enabler for creating sales cycles with high revenues & better informed decisions & plans.
1) Structural Picture skew of the Indian IT industry:
There has been a spike in the emergence of start-ups and multinational companies as new entrants in the Indian IT industry. There is a structural hierarchy in every IT business which ranges from the top notch decision makers like a broad of directors, c-level officers, regional and central level as well as branch level managerial heads; they oversee the entire functionality of the business and make prime decisions to constantly enhance the revenue turnover and ensure robust performance. Like every business industry, the IT industry is a highly competitive market which has a vast variety of service and product providers who cater to the needs for software and hardware needs in India as well as across the globe. Hence, it is obviously understood that every product and service needs to be minutely worked on and very appropriately delivered. These are sure methods that can assure an IT business credibility and longevity in the industry. In order to attain their desired business results, IT companies have pivoted their energies on the usage of IT CRM (Customer relationship Management) softwares.
One major concern IT companies have is to convert enquiries into quotation requests to escalate the stage of the sales process.
An IT CRM gives the required assistance to amplify the efficiency of the sales pipeline.
It suffices all the problem solving criterion required for deal winning sales activities.
2) How an IT CRM (Customer Relationship Management) Software helps solve the IT industry problem areas:
Yes, solution providers also face problems and it is a well known fact that the best solution providers have always overcome hurdles and complexities.
They have simplified the complex. An IT CRM software does exactly the same for the IT businesses. An IT CRM software streamlines and simplifies all the intertwined day to day activities that are practiced on a regular basis. IT help maintain a storage and database of all the clients, leads, products, services and organisation details, provides reports and insights into the business generating activities and provides a stronger threshold to take important business calls.
Top concerns your IT business experiences that can be addressed by a CRM software:
A business would benefit with an IT CRM software by...
1. Grow the client base and revenue effectively.
2. A comprehensive view of your IT firm sales team and it is business. Giving you the benefit of making precisely measured actions to gain maximum outcomes. Keep a complete view of your sales oriented activities.
3. Identify opportunities and manage them skillfully.
4. A unified database of leads and clients; a centralized and sharable storage for of all products and services, sales, folio-ups, sales executives, etc.
5. Complete monitoring of sales and all the branches.
6. Analyse sales performance.
7. Diligent follow-up schedules and exact implementation.
8. Access to critical data on computers, laptops, tabs and smart phones.
9. Keep a tab on sales performance with detailed reports regularly.
10. Automate payment reminders to clients. Hence you can assure that a crm gives your clients prompt reminders so you receive timely payments.
11. Integration of the IT CRM with the current ERP, Accounting and other softwares your company uses for complete software functionality.
How our CRM Software can help businesses in the IT field:
The IT workspace is one which needs meticulous planning, substantial cost investments and exponential growth rates, because if you're not soaring in this industry you need to find a way to make it happen.
The projects undertaken by an IT business are bound by timelines and every business needs to cater to these timelines whether for sales or for service and product provision. Our CRM software for IT businesses helps use time resourcefully and deliver to sales oriented timelines in a precise yet simple manner. In every IT business there is a constant cost expenditure on manpower, resources, tools and technology which makes a constant need for high conversion rates to keep the ball rolling smoothly. Our IT CRM software perfectly helps in catering to these needs by providing amazingly simple tools, solutions and methods to grow and manage sales and in turn accelerate revenue generation. These pointers will help you understand how our IT CRM software has a cutting-edge solution for your IT business and how we stand-out of the crowd of the arm companies in India that you would evaluate:
We provide a variety of hosting options for your large / medium / small business. You can choose a hosting on either of these highly secure amazon servers, VPS, dedicated servers, local servers, on the website ( hosted on Linux server ) or shared Linux hosting.
Get in touch with us to suggest what's best for you!
1) Online & On-premise Hosting:
A. SAAS / Web-based IT CRM Software:
A centrally hosted CRM hosting with a subscription basis licensing. The expanding Indian IT industry highly favors "on-demand" / customer relationship management (CRM).
B. On Premise IT Software i.e. on your online servers:
Hosted on the client online server on a subscription basis licensing.
Get in touch with our CRM experts to know if a SaaS CRM or On Premise CRM hosting would best suit your IT company.
1) Quality Integration: Our IT CRM integrates with most ERPs, accounting softwares and others.
2) Customization options: Our IT CRM software is customisable and gives you an ease of usage as per your business needs.
3) Multiple device accessibility: Access critical data and sales reports on the move i.e. on desktops, tablets, mobiles, etc.
4) Unified storage: Centralized storage and a hub of all your organisation as well as client and lead contact details.
5) Maintain product and service details: Keep a record of products quantity-wise and type-wise and know your product and service list.
6) Forecast Sales: Forecast sales of your IT organization and all the branches respectively on a weekly, monthly, quarterly & yearly basis, device sales plans with high success rates.
7) Sales target setting: Set targets for sales with detailed sales and lead reports on a daily, monthly, quarterly, biyearly and yearly basis.
8) Monitor sales team performance: Get daily performance reports of sales persons from all branches and take required steps to improve their productivity and reward them accordingly. Get a direct window into sales and know your IT firm's growth matrix.
9) Effective marketing: Increase your sphere of influence and recall value, automate emailers and messages to your leads and clients with updates.
10) Schedule meetings & visits: Schedule visits, meetings. Maintain and access a log of their details.
11) Convert more business: Spend on resources economically and get analytics to prudently channelize man power for selective campaigns to convert more leads and increase profit margins.
12) High value productivity for your sales teams: Start with clear clarity, tag clients, leads, sales people to share prime data help them stay afloat with updated knowledge about all the advances in the sales scenario. Close more deals for your IT business.
13) 360 business view: Dashboard and reports give you a quick and correct view of your IT business.
An IT CRM will help you capture more leads, effectively convert more clients and scale your business rapidly. A centralized data storage, real-time intel and detailed reports of an IT CRM system let you know how your sales teams, branches and products / services are performing. Your team can enjoy impeccable tools for follow-ups eventually bringing you towards higher revenue generation. A smart dashboard gives you a comprehensive view of all your employee's sales activities and advances. And the crm also serves as a station for monitoring the real-time performance of your sales employees.
To know more about CRM and the 17 industries we cater to, visit www.dquip.com.
Related Content From Our Blog:
Managing contacts for IT business in a CRM | Maximize lead follow-up efficiency with CRM for IT business | IT CRM gives effective Sales Target Management! | IT businesses can convert more leads with CRM! | Retaining Clients in IT business with CRM | IT CRM Feature list | All About IT CRM! - Part 2 | All About IT CRM! - Part 1 | Infographic on IT CRM features in a business flow | 6 Classic Cases For IT CRM Failure | Top 5 CRM Reports For IT Business | Track, follow - up and manage Leads for IT business | How to track, monitor and achieve Sales Targets for IT business | Factsheet on IT CRM | Checklist for IT CRM | How to choose the right CRM for IT Business? | IT CRM Features and Functionalities Infographic | 6 Key Features of IT CRM Software | CRM for IT Industry
To know more about CRM and the 17 industries we cater to, visit www.dquip.com.
We have 200+ clients spread across India, Australia, U.S.A, U.K, Africa, Hong Kong and Singapore. In India, we have clients in almost all states.
We have sales people as well as industry-wise crm pages for the following states and cities in India:
Maharashtra- Mumbai, Thane, Navi Mumbai, Pune, Nashik, Kolhapur, Nagpur | Gujarat - Ahmedabad, Surat | Punjab - Chandigarh, Amritsar, Ludhiana, Mohali, Patiala, Jalandhar & Bathinda | TamilNadu - Chennai, Coimbatore | Karnataka - Bangalore | WestBengal - Kolkata | Delhi, Delhi NCR, Gurgaon, Noida | Uttar Pradesh - Lucknow | Telangana - Hyderabad | Bihar - Patna | Rajasthan - Jaipur, Udaipur | Madhya Pradesh - Bhopal
Get in touch with our CRM solution specialist to know more on how our CRM can help your business.
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