While most of us are quite adept at surfing the internet, finding what we need, and buying what we want, there are still quite a number of people who find it difficult to understand some of the nuances of the internet. For those running an eCommerce website, these people are still potential customers, and a lot of them really do want to try buying off products and services from the internet, they are just finding it a little difficult to understand. |
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| What is the process for website maintenance? |
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Being in the business for several years, we have standardized our process of web site maintenance and updates. |
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| Each task takes the following steps: |
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| • Discuss the task with you to make sure we all understand what changes are required |
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| • Discuss all areas of the site which may be affected |
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| • Give an estimate of time |
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| • Check the website for broken links |
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| • Make the changes |
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| • Notify you the changes have been made and meet your expectations |
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| What are the Benefits? |
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| • Personnel can spend time handling their own tasks |
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| • Adding or editing complex functionality |
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| • Updating your website |
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• Acting as if we are part of your company, answering short and long term solution questions |
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| • No payroll, benefits, unemployment costs |
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| • Costing a fraction of the cost for a full time employee |
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| • Providing a top-notch experienced team |
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| • Handling all administrative tasks for the website |
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| • Reducing errors |
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| • Reducing downtime |
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| • Improving customer satisfaction |
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| • Ensuring website information is accurate |
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| What are some example website maintenance requests? |
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Typical website maintenance changes may include the following: |
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| • Temporary help while your developer is on vacation |
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| • Adding new information about an employee |
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| • Adding new pages to your site for new offerings |
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• Changing an address |
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| • Changing the wording on a page |
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| • Adding new pages to your website |
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| • Changing dynamic code on a website |
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| • Fixing bugs on your website |
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| • Checking for broken links on your website |
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| What tips do you offer for website maintenance? |
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Because we maintain several websites, some for years, we have found the following tips useful for your budget and reduce costs: |
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| • Choose a set days for site changes |
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| • Create a list of the changes in a document |
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| • Send the list of all changes to us and we’ll make the changes |
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• Coordinate updates during off hours |
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| What can we provide? |
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| • Reduce Spam! |
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| a. Protect the email addresses on your website from spammers! |
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| b. Reduce the number of emails sent to your email accounts |
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| c. 86 % of the addresses posted to web pages received spam |
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| • Monthly check for broken links |
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| a. This ensures that any changes to your site are corrected. |
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| b. For example, we can fix links to documents your clientele would like to download. |
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| • Search engine optimization for your website |
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a. Based on the monthly reports, we can make adjustments to the website to maintain and or obtain high rankings. |
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| b. Monthly search engine optimization (SEO) reports |
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| c. For example, we have clients that maintain several number one positions, do you? |
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| • Pay Per Click Campaign management |
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a. If you participate in a pay per click campaign, we can help work with you and manage this process. |
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| b. For example, do you use Google ? |
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| • Changes to your website |
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a. Handle simple things such as an employee’s promotion |
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| b. Handle complex functionality |
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c. For example, we can implement searches, form submissions, content management systems, etc. |
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| • Guaranteed turnaround times based on tasks |
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a. Track and manage tasks based on priorities. |
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| b. For example, you can view all of the information about the tasks in the portal created for you. |
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| • Can handle domain names and changes |
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a. We manage your domain names. This way your domain name registration will not expire or if you switch hosting. |
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| b. For example, do you know when your domain name expires? |
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| • We can handle hosting questions or even host your site for you. |
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a. We can help you no matter where your site is located. |
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| b. We may even have the ability to save you hosting costs. |
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c. For example, do you know how much you should expect to pay for hosting? |
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| • We can make changes to a website no matter who hosts it! |
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| • Can provide complex coding changes |
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a. For example, would you like to add a list of events to your site, ecommerce? |
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| • Maintain and document information on your Website |
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a. For example, how many times have you had to search for information about your website, domain name, hosting company, usernames, and passwords? |
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| • Email campaign management |
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a. We can help manage an email campaign for you |
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| b. For example, do you send out monthly emails to keep in touch with your clients? |
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| • We can handle all tasks such as coding, database, and image management |
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a. For example, would you like to add new images to your website? |
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| • Website traffic analysis |
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a. If you do not have a website traffic program, we can help you. This allows you to find out how many people visit your website. |
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| b. For example, how many people visited your website after you sent out the latest newsletter? |
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| • Site modifications |
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a. We can make changes to existing pages |
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| b. Add new pages |
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c. Add new functionality to pages such as forms, ecommerce, portals, etc. |
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| • Keep you up to date on industry changes and solutions |
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| • Place a link on your site for any webmaster questions |
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a. We can place a link on your website which will send an email to us if anyone finds a problem or has questions with the website. |
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| b. This will allow us to fix problems |
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| • Will always be there so there is no need to hire someone else |
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a. There is less costs in training and finding employees |
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| • Internets and/or intranets |
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| • Add or remove pages, navigation, content, etc. |
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| • Verify the site is up and running |
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• Updating internal information such as emails, names, addresses, etc. |
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| • Provide answers to website questions and capabilities |
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| • Update news alerts |
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| • Update press releases |
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• eCommerce updates |
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• Updating hyperlinks |
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| • Validating all links work |
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| • Update announcements |
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| • Update services |
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• Experience, experience, experience |
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