The main segments and or departments in Travel Business / Industry |
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1. |
Customer Management |
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Do you have any travel software to manage all the points mentioned below |
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1. |
How to manage all customers till date (customers registered through agent, franchise and directly) |
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2. |
How to promote services, packages, tours, hotels etc to every customer |
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3. |
How to maintain Public Relationship with customers on a regular basis |
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4. |
How to increase revenue from exisitng clients |
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5. |
Automated communication to clients |
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6. |
Ways in which customers can book packages |
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Features a travel software should have for Customer Management |
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1. |
A customer can book packages online ie website and pay online if he/she wants to. |
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2. |
A agent /franchise can book a package for a customer from his login |
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3. |
A customer details can be automatically or manually recorded in the system so that constant touch could be maintained via email or sms. |
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4. |
Greetings, Birthdays, Anniversaries could be wished to clients, agents and franchises via sms and email. |
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5. |
An automated sms, email about the following - tour package booking, confirmation, Thank You to customers on receipt of payment, payments balance, reminder for tour start date, sms and email about tour guide / contact, thank you / courtesy after tour completion etc. |
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6. |
A customer can book a tour in four ways: |
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1) |
Directly through website |
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2) |
Through a Franchise |
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3) |
Through an Agent |
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4) |
Directly over phone / email to Head Office |
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Contact Us |
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Email : |
sales@dquip.com (email subject as “Travel Software”) |
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Call : |
+ 91 – 0250 – 6451155 / 66 or + 91 – 95250 – 6451155 / 66
+ 91 – 0250 – 2393025 or + 91 – 95250 – 2393025 |
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office timing : |
10 am to 7pm Mon to Fri ; 10am to 2pm Saturday (IST) |
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online enquiry : |
www.dquip.com/contact |
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website : |
www.dquip.com |
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2. |
Agent & Franchise |
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Do you have any travel software to manage all the points mentioned below |
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1. |
List of agents and franchises their contact, other details , commissions for franchises and their agents. |
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2. |
A facility for franchises to create agents and allocate commissions which could also be specified by the administrator. |
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3. |
A franchise will earn different commissions depending upon who has made the booking ie by franchise itself or through franchise agent. |
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4. |
Franchises should have option to print Customer Vouchers immediately. |
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5. |
They could / should be special / extra packages for agents and franchises which they could book for customers from their logins and which are not available online ie on website |
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Features a travel software should have for Agent & Franchise |
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1. |
A admin module where one could create franchises and agents under them and allocate commissions |
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2. |
A module where admin could add special packages for agents and franchises |
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3. |
Ability for agents and franchises to print vouchers immediately for giving to customer’s |
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4. |
Module where payments received from agents and their franchises could be viewed, reminders of balance payments, ability to add payment details in the system as and when payments are received. |
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Contact Us |
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Email : |
sales@dquip.com (email subject as “Travel Software”) |
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Call : |
+ 91 – 0250 – 6451155 / 66 or + 91 – 95250 – 6451155 / 66
+ 91 – 0250 – 2393025 or + 91 – 95250 – 2393025 |
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office timing : |
10 am to 7pm Mon to Fri ; 10am to 2pm Saturday (IST) |
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online enquiry : |
www.dquip.com/contact |
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website : |
www.dquip.com |
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3. |
Tour Packages, Bus Booking, Car Bookings, Managing Hotel Reservations and Stock |
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Do you have any travel software to manage all the points mentioned below |
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1. |
How to add / edit / delete tour packages online ie on website and also for franchises and agents. |
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2. |
(Locations can be added and modifed, Add hotels and allocate them to packages) |
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3. |
How after a tour package is booked respective hotels at respective locations of the tour can get booked from the hotel stock available, bus booking allocation, car allocation as per tour package selected. |
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4. |
How can I have different class of packages ie Platinum Class and Gold class customers will be provided a level of hospitality according to their class i.e the hotel civility and tour escort will depend upon the grade or class they choose for their tour. |
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5. |
How can automated intimation to hotels, bus drivers / owners , car owners / drivers regarding bookings confirmed be sent to them via email or sms as and when or on cut off dates |
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6. |
How can A 12,18,24 or a 35 seater bus be alloted for a tour and customer seats could be booked depending on their preference and choice using a real bus seat view display facility. ie flexibility in customer seat booking in a bus |
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7. |
Later if the number of customers is less in comparison to the alloted bus type, a 35 or any seater bus can be change to a 24 seater or less. |
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8. |
Can number of cars or vehicles can be booked depending upon the number of customers and car details and tour details can be entered for the same. |
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9. |
Ability to print and view Car chart and Bus chart which can be handed over to the escort or tour guide. |
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Features a travel software should have for Tour Packages, Bus Booking, Car Booking, Managing Hotel Reservations and Stock |
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1. |
Ability to add/edit/delete tour packages online ie on website and also for franchises and agents. |
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2. |
After a tour package is booked respective hotels at respective locations of the tour get booked from the hotel stock available, bus booking allocation, car allocation as per tour package selected. |
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3. |
Ability to have different class of packagea ie Platinum Class and Gold class customers will be provided a level of hospitality according to their class i.e the hotel civility and tour escort will depend upon the grade or class they choose for their tour. |
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4. |
Intimation to hotel owners about no of rooms booked, duration of stay and tour booking date via email and sms on the cut off date or as and when required. |
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5. |
Intimation to bus drivers / owners, car owners / drivers regarding bookings via email and sms on the cut off date or as and when required. |
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6. |
An 12,18,24 or a 35 seater bus can alloted for a tour and customer seats can be booked depending on their preference and choice using a real bus seat view display facility. ie flexibility in customer seat booking in a bus. |
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7. |
Later if the number of customers is less in comparison to the alloted bus type, a 35 or any seater bus can be change to a 24 seater or less. |
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8. |
Number of cars or vehicles can be booked depending upon the number of customers and car details and tour details can be entered for the same. |
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9. |
Comprehensice reports where ability to print and view Car chart and Bus chart is available. |
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Contact Us |
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Email : |
sales@dquip.com (email subject as “Travel Software”) |
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Call : |
+ 91 – 0250 – 6451155 / 66 or + 91 – 95250 – 6451155 / 66
+ 91 – 0250 – 2393025 or + 91 – 95250 – 2393025 |
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Office Timing : |
10 am to 7pm Mon to Fri ; 10am to 2pm Saturday (IST) |
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Online Enquiry : |
www.dquip.com/contact |
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Website : |
www.dquip.com |
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4. |
Customer Loyalty Program |
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Do you have any travel software to manage all the points mentioned below |
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1. |
To retain customers and or generate more business from them there shoud be an automated customer loyalty program. |
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Features a travel software should have for Customer Loyalty Program |
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1. |
Module where commission are calculated automatically based on parameters decided |
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2. |
Example - If suppose a customer gets reference then that existing customer gets one point in term of commission, when he get more references accordingly commission points get added to his account. |
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3. |
Customer can check his points online on the website and redeem them when required ie while making some booking etc |
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5. |
Comprehensive Reports |
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Some reports which are required
Master Chart : |
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a. |
The Master chart will give a comprehensive picture of all the booking done and for what packages they are done. |
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b. |
It will give all the details of agents or franchise by whom the booking is done and will depict each class separately(Platinum or Gold etc). |
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Daily Sales Chart : |
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a. |
Daily sales chart will provide insights of what packages are mostly preffered by customers and on what date or date range the number of booking done.. |
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Hotel Report |
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Details of stock, rooms confirmed their dates etc could be viewed here and much more this could be customised as per requirement. |
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6. |
Prospective Customer’s |
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Do you have any travel software to manage all the points mentioned below |
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1. |
One common interface for franchises, agents and administrator to add contact details of prospective customers so that a collective database could be maintained. |
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2. |
How can one send SMS/ Emails to Prospective Customers for converting them to clients, generating business from them, creating brand / goodwill. |
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3. |
To delete prospective clients and add their record automatically to the client database when they become clients. |
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Features a travel software should have for Prospective Customer |
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1. |
Facility for franchises, agents and administrator to add contact details of prospective customer’s so that a collective databse could be maintained. |
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2. |
SMS/ Emails could be sent to Prospective Customers for converting them to clients, generating businss from them, creating brand / goodwill. |
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3. |
Facility to add prospective clients to clients database and their record could be automatically deleted from prospective clients database and added to the client database. |
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7. |
Make your own Itinerary |
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A client / user on the website cam make his own itenary ie select locations, hotels, days, transport, and any other service, once this information is entered online the administrator gets an sms and email alert and then the costing for the same could be given via email or sms to the customer.
More details on this module coming soon |
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8. |
Testimonials |
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You can add testimonials which can be displayed on your Website through Admin module. |
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9. |
Photo Gallery |
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You can add testimonials which can be displayed on your Website through Admin module. |
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Contact Us |
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Email : |
sales@dquip.com (email subject as “Travel Software”) |
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Call : |
+ 91 – 0250 – 6451155 / 66 or + 91 – 95250 – 6451155 / 66
+ 91 – 0250 – 2393025 or + 91 – 95250 – 2393025 |
|
Office Timing : |
10 am to 7pm Mon to Fri ; 10am to 2pm Saturday (IST) |
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Online Enquiry : |
www.dquip.com/contact |
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Website : |
www.dquip.com |
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