CRM
Customer relationship management (CRM) is managing the relationships you have with your customers, specially your potential customers. Business processes, people, and technology combines to achieve this single goal for getting and keeping satisfied customers. It's all about learning more about your customers and their behavior for long lasting relationships and manage more and more customers efficiently that will benefit both you and your customers. Your business is all about customers; and will flourish with a strong focus on CRM.
There are many areas of your company with sales being the foremost for a successful CRM with marketing and customer service as the other customer-facing areas. Dquip offers an internet technology solution for all those areas and more. With Dquip solutions, you can manage your customers and your budget at the same time thus saving your time and effort.
CRM Solutions
CRM solutions from Dquip helps you to ensure that your sales, marketing, and support efforts are focussed on common goal, to grow your business and reach new heights. CRM solutions helps to streamline and automate business processes to give a complete view of the customer for deeper analysis and insight into critical sales and customer metrics. It will also help every department (sales,marketing and support) focused on getting new customers and at the same time managing the ones you already have.
- CRM Solutions for Sales & Marketing:
CRM helps you generate more leads, effectively manage and market through different channels, convert more leads into customers, optimize lead management, view complete information and activities of the customers, keep sales reps working productively, analyze your sales and marketing strategies. An effective CRM solution helps you keep sales and marketing focused on filling the sales pipeline and generating more revenue rather than manually tracking sales leads.
- CRM Solutions for Activity Management:
All the customer activities and transactions are managed efficiently through CRM solution. It helps to capture important customer interactions to respond confidently to customer calls or immediate revert to emails and manage your tasks and follow-up activities.
- CRM Solutions for Service & Support:
CRM helps you gather customer's support ticket requests from all departments (sales,marketing and support), find the best solutions to customer problems, escalate support cases whenever needed. All that translates to better service and happier customers.
CRM Software vs. Online CRM
Computers have changed the way organizations approach the relationships with their customers. With each new advance in technological innovation more of the company's relationships are managed through electronic means. Companies are continually seeking ways to automate and at the same time personalize communications with their customers. In recent years internet has brought revolution, the Web or Online CRM has overtaken the traditional one. Today, more companies than ever are switching to the Web because it can accessed anytime from anywhere as and when required.
Why?
In today's competitive, fast-moving markets, selling can be a real challenge. You must know everything there is to know about your sales leads, customers feedback, queries. In the commercial world the importance of retaining existing customers and expanding business is paramount. The costs associated with finding new customers mean that every existing customer could be important. The more opportunities that a customer has to conduct business with your company the better, and one way of achieving this is by opening up channels such as direct sales, online sales etc.
Advantages of Online CRM in different areas
1. Increase productivity by automating key aspects of the sales cycle.
2. Make informed, profitable business decisions based on accurate visibility into the sales pipeline.
3. Segment your sales opportunities by account manager, region, or status.
4. Analyze and track performance of individuals and teams.
1. Web enabled helpdesk, with ready-to-use application.
2. Single repository for customer information captured across the organization.
3. Automates customer support activities, 24X7 from registering customer complaints, tracking progress of tasks given to Customer Support Staff, Reports on issues open & closed.
4. Useful for corporate’s having multiple location Offices.
5. Automate several key workflow tasks such as request routing, acknowledging request, technician notifications etc.
6. Realize higher levels of productivity, superior service, reduce problem resolution times, share knowledge effectively, fully satisfy end-users and become more profitable.
With this popular type of CRM offered by Dquip, there’s no software or hardware to buy, install, maintain, or upgrade.
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Digital Business System for Customer Management
With growth comes complexity. We help you keep up with the demands of your business. Your customer management team, support team and technical team etc gets everything they need to work together to generate shorter sales cycle, generate more revenue from customers, provide efficient and prompt support.
Customer Management Tools
Customer Management Tools focused on common goal, to grow your business and reach new heights. Customer Management solutions helps to streamline and automate business processes to give a complete view of the customer for deeper analysis and insight into critical sales and customer metrics. It will also help every department focused on getting new customers and at the same time managing the ones you already have.
- 1) Customer Details For Customer Management
Ability to Add, Modify Customer details & We can add multiple contacts for every customer.
Ability to view Proposals, Services provided to the customer & ability to send Login Details to customer at a click. - 2) Public Relationship & Contact Management For Customer Management
Add, Modify contact details of customers, you can also create groups according to different departments eg. staff, friends.
Send or schedule automated reminders, e-mails and SMS messages to keep follow-up with customers.
You can also send greetings at special or festive occassions to customers for maintaining PR. - 3) Cross-selling
Cross-selling is designed to widen the customer's reliance on the company and decrease the likelihood of the customer switching to a competitor.
- 4) Complain management for Customer Management
The real-time visibility provided by the customer complaint software enables organizations to track each and every complaint following the appropriate process to ensure that nothing slips through the cracks. It handles and manages customers queries & customer feedback for better customer satisfaction.
Customer Management vs. Digital Business System for Customer Management
With each new advancement in technological innovation more of the company's relationships are managed through electronic means. Companies are continually seeking ways to automate and at the same time personalize communications with their customers. In recent years Internet has brought revolution, the Web or Online CRM has overtaken the traditional one. Today, more companies than ever are switching to the Web because it can accessed anytime from anywhere as and when required.
Digital Nervous System handles all the departments and incorporates each and every operation of your oragnisation. With DNS your firm would receive automatic feedback that could help both tactical and strategic decision-making to manage your customers.
Why have a Digital Business System for Customer Management?
In today's competitive, fast-moving markets, selling can be a real challenge. You must know everything there is to know about your sales leads, customers feedback, queries. In the commercial world the importance of retaining existing customers and expanding business is paramount. The costs associated with finding new customers mean that every existing customer could be important. The more opportunities that a customer has to conduct business with your company the better, and one way of achieving this is by opening up channels such as direct sales, online sales etc.
Advantages of Digital Business System for Customer Management in different areas
1. Ability to add & update customer information captured across the organization.
2. Automates customer support activities, from registering customer complaints, tracking progress of tasks given to Customer
3. Support Staff, Reports on issues open & closed.
4. Useful for corporate’s having multiple location Offices.
5. Automate several key workflow tasks such as request routing, acknowledging request, technician notifications etc.
6. Realize higher levels of productivity, superior service, reduce problem resolution times, share knowledge effectively, fully satisfy end-users and become more profitable.
7. With this popular type of Customer Management offered by Dquip, there’s no software or hardware to buy, install, maintain, or upgrade.
Cloud Computing
Cloud computing is an Internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand. We strongly recommend to host your site on a server having cloud hosting as it is latest buzz in internet technology and has the ability to rapidly and inexpensively re-provision technological infrastructure resources.
Most cloud computing infrastructures consist of services delivered through common centers and built on servers. Clouds often appear as single points of access for all consumers computing needs.
Integration of cloud computing helps to improves ability to rapidly and inexpensively re-provision technological infrastructure resources.
Is your sales and marketing team juggling with an ever increasing set of demands ?
If yes, then our selection of powerful Sales and Marketing software will help you automate and streamline your sales marketing tasks and increase your marketing effectiveness with a high Return on Investment.
Dquip offers Sales and Marketing Software designed to help target prospects, improve marketing communication, and strengthen customer relationships.
How can Sales and Marketing Software help your business Grow
Dquip Sales and Marketing software helps you manage:
1) Revenue, Profit generating initiatives, and Territories more effectively.
2) Helping in Retaining Current customers and acquire New customers.
3) By providing a single view of the customer, as per to different roles in your company.
4) You can create a cohesive experience for the customer by improving sales opportunities and customer service delivery.
Dquip Sales & Marketing software solution improves sales efficiency and allows you to implement sales and marketing strategies to suit different markets, customers and prospects
Sales and Marketing Software with Zero Headaches
On demand Sales and Marketing Software solutions will provide your marketing team with a view into the entire Sales and Client Life cycle to automate and measure marketing strategies, automate lead qualification and total sales and marketing process. Full fledged customizable real time analytics give you the glance to understand which marketing strategies perform well
Business Benefits Increase Qualified Leads
Analyzing and understanding how your marketing strategies are performing which allows you to more accurately define those strategies that work for you. With Sales and Marketing Software you can track the type of leads each strategies attracts, the types of products advertised, the volume generated etc.
Never Lose a Lead
All leads can be easily captured from different sources with proper data, and routed in real time Sales and Marketing Software. You can ensure that all your potential leads and existing Customers get timely follow up.
Market Segmentation
Sales and Marketing You now can systematically segment customers into groups based on customer information and other business rules to deliver unique marketing messages to each group.
Schedule SMS, Email, Product / Service Brochures to Leads / Clients / Business prospects.
Quickly send and track mass personalized e-mails to facilitate customer communication and lead cultivation. Segment lists into group to send personalized marketing messages.
Customized Reporting and Analytics
Sales and Marketing You now can systematically segment customers into groups based on customer information and other business rules to deliver unique marketing messages to each group.
Market Segmentation
Reporting & Analytics delivers actionable insight to help make better decisions on sales coverage, goaling, and etc. Sales and Marekting software enables businesses to course correct and align strategy, targets and capacity to consistently and reliably deliver on results.
Robust Sales Functionality
Dquip's Sales and Marketing Software renders your sales team desires like efficiencies and profitability. Our online web based Sales and Marketing Software delivers tools that collect, maintain and lead opportunities keeping your sales staff on top of the current situation in each lead. An ability to mark hot, medium and low against each lead, which will optimize your pipeline and allow you to close more sales.
Close More Deals
Leads in pipeline is certainly becomes your strength. Sales and Marketing Software allows you to recognize which leads have the highest potential to close. Complete sales process visibility means your sales team can easily collaborate with the right people in your small business, know what the sale is waiting on, and have access to the resources required to close the sale.
Never Lose an Opportunity
Real time Sales and Marketing Software software alerts give your sales staff the opportunity to schedule appointments and tasks. Leads can be captured via calls, mail, email or directed to the right contact from your web site.
Consistent, real time sales software Customer View
With Dquip's Sales and Marketing Software you can get Complete, real time sales software view of customer interactions, streamlines the collaboration between sales, service and marketing personnel.
What is Sales and Marketing Software?
Sales (the function that directly generates revenue through the sale of products or services) and marketing (the function that addresses customer needs and wants through communication) are two vital pillars of today’s businesses and Dquip offers full-fledge Sales and Marketing software.
Uncompromising Solutions for Sales and Marketing
Dquip provides undoubtedly, solution which does not compromise both sales and marketing process, including the industry’s best lead management solution, a sales effectiveness solution that combines online behavior tracking to focus resources on the hottest leads.
Features & Functions of Sales and Marketing Software
Sales and Marketing Software provides the knowledge require to turn insight into action and acquire, grow, and retain profitable relationships. The application helps organizations plan, execute, and analyze sales operations throughout.
1) Provide a complete picture of projected revenue and anticipated sales volume over time.
2) Capture, monitor, and track all critical information about prospects, customers, and partners.
3) Access key contacts, critical relationships, detailed customer profiles, and the status of all recent interactions at anytime and from any location.
4) Generate, Nurture and Qualify More High Quality Sales Leads With Less Effort.
5) Create multi-step nurturing sequences that automatically warm your leads so they buy from you when the time is right and not from your competitors.
6) Automate your work flow so your sales & marketing team can do a lot more in less time.
7) Schedule SMS, Email, Product / Service Brochures to Leads / Clients / Business prospects.
8) Schedule calls through system, also ability to set reminders on calls for Meetings, appointments etc.
9) Complete online system which can be integrated in your website.
10) Automated workflow, to help business grow faster.
11) Prompt customers by email or text message about products, special offers, festival greetings, birthday wishes and much more.
12) Management of clients & leads in an automated and efficient way.
13) Sophisticated functionality with a flexible and easy user experience that enables faster success, with less risk.
14) Understand, Prioritize & Interact With the Best Sales Leads and Opportunities.
15) Convert traffic into leads.
16) Automate lead development.
17) Identify when prospects are sales ready.
18) Automate sales tasks and track follow-up.
Sales and Marketing software vs Traditional Sales and Marketing
Companies nowadays are becoming sofisticated with the power of Automation. Going ahead with each new advancement in technology, innovation more of the company's relationships are managed through electronic means. More of the company's sales and marketing activities are managed through internet. Companies are continually seeking ways to automate and at the same time personalize communications with their customers. In recent years Internet has brought revolution, more companies than ever are switching to the Web because it can accessed anytime from anywhere as and when required.
Sales ans Marketing Software handles all the departments and incorporates each and every operation of your organization. With Sales and Marketing Software your firm can manage your sales and marketing department efficicently and effectively with the keyword "Automation"
1) Sales and Marketing software works in a 2-fold manner; on one side it works as sales support process by accumulation of generated Internet business, initiates proper distribution of these leads and further automates and effectively pre and post sales and process.
2) Whereas Traditional sales and marketing have probability of human error, the automated process has no provision for it.
3) Implementations of Sales and Markerting software is required nowadays for several reasons. The back office activity is maintained by Sales and Marketing software right from importing data to rigourous follow ups.
4) In case of Traditional sales and marketing, besides the chance of generation of errors, there is recurring problem of efficiency level as well as the unpredictability turn around time which can be absolutely minimized with automated system and as result renders better result for over all output in Sales and Marketing Department.
5) A proper processed and filtered data in order to boost up over all sales figure and reduce the issue of customer dissatisfaction by implementation of relevant and professional Sales and Marketing software.
6) Lose of sales data and loss of track for sales leads are common malpractice of sales system if it is done in manual process because a manual process by its default allows several access for the data base.
7) Sales and Marketing software have the ability to import the excel file in the module which would have the list of recepients.
8) While in Traditional sales and marketing there is no option to import, you can only use excel sheets to perform all tedious task.
9) Through Sales and Marketing software you can send HTML based Bulk Emails or Newsletters.
10) While in Traditional sales and marketing there is no option to send bulk mails or newletters which was earlier time consuming and tedious job.
11) With Sales and Marketing software there is no need to wait till the mass mailing process complete, you can logout and shut down your computer after pressing the send button.
12) While in Traditional sales and marketing there is no option to send mass mailing which was earlier time consuming and tedious job.
13) You will be able to schedule particular number of greetings/emails in your desired time intreval. For example: You can send 5 mails in every 15 minutes or 15 mails in every 30 minutes.
14) While in Traditional sales and marketing there is oo option to send greetings/email
Why Sales and Marketing Software?
In today's competitive, fast-moving markets, selling can be a real challenge. Key areas why there is a need for Sales and Marketing Software
1) To Build Relationship
2) To Collabrate Efficiently & Last but not least to
3) To Enhance Sales
You must know everything, about your sales leads, customers feedback, queries. In the commercial world the importance of gaining new customers, retaining existing customers and expanding business is paramount. The costs associated with finding new customers mean that every existing customer could be important. The more opportunities that a customer has to conduct business with your company the better, and one way of achieving this is by opening up channels such as direct sales, online sales etc.
Dquip has covered main areas in the software:
1) Maintain a complete sales and marketing activities
2) Reach out and build a long lasting relationship with you customers.
3) Adds value to your productivity and while you can spend more time building your business instead of wasting time on administrative chores.
4) Dquip allows co-workers to work and collaborate in more efficient and effective ways. It will improve sales team performance. Sales team can go ahead with what they do best - selling.
5) Cost effective and efficient.
Advantages of Sales & Marketing Software
1) An automated Sales and Marketing software has the ability to manage your Sales & marketing operations, website, leads, customers, billing and much more.
2) Sales & Marketing Software decreases your process costs enables you to respond faster to your leads, customers and suppliers.
3) Through Sales and Marketing software Communication is automated to leads, customers, franchises etc.
4) Sales and Marketing Software have comprehensive module to update packages on website.
5) Increase productivity by automating key aspects of the sales cycle.
6) Make informed, profitable business decisions based on accurate visibility into the sales pipeline through this full feldge Sales and Marketing software.
7) Segment your sales opportunities by account manager, region, or status.
8) Analyze and track performance of individuals and teams & Report generation.
With this popular type of Sales & marketing software which is offered by Dquip, there’s no software or hardware to buy, install, maintain, or upgrade.
Sales and Marketing Software on Cloud Computing
Cloud computing is a technology that uses the central remote servers and internet to maintain data and applications. Cloud computing allows consumers and businesses to use applications without installation and access their personal files at any computer with internet access. This technology allows for much more efficient computing by centralizing storage, memory, processing and bandwidth.
A simple example of cloud computing is Yahoo email or Gmail etc. You dont need a software or a server to use them. All a consumer would need is just an internet connection and you can start sending emails. The server and email management software is all on the cloud ( internet) and is totally managed by the cloud service provider Yahoo , Google etc. The consumer gets to use the software alone and can enjoy the benefits.
Cloud computing is broken down into three segments: "applications," "platforms," and "infrastructure." Each segment serves a different purpose and offers different products for businesses and individuals around the world.
It's an Internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand. When your Sales and Marketing software is inplace, we strongly recommend to host your site on a server having cloud hosting as it is latest buzz in internet technology and has the ability to rapidly and inexpensively re-provision technological infrastructure resources.
Cloud computing comes into focus only when you think about what IT always needs: a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software. Cloud computing encompasses any subscription-based or pay-per-use service that, in real time over the Internet, extends IT's existing capabilities.
Most cloud computing infrastructures consist of services delivered through common centers and built on servers. Clouds often appear as single points of access for all consumers computing needs.
Today, with such cloud-based interconnection is rarely in evidence, cloud computing might be more accurately described as "sky computing," with many isolated clouds of services which IT customers must plug into individually. On the other hand, as virtualization and Service-oriented architecture (SOA) flows all over the enterprise, the idea of loosely coupled services running on an agile, scalable infrastructure should eventually make every enterprise a node in the cloud. It's a long-running trend with a far-out horizon. But among big metatrends, cloud computing is the hardest one to argue with in the long term.









