1. Users / Vendors / Clients could register their complaints /enquiry online and they would be automatically checked if registered or not. If not registered then they are asked to register.

2. Update and Close tickets

3. White labeled Support Module

4. Auto close of tickets & login for clients as well as email of ticket and its update

5. Ability to make internal notes on action taken on those tickets

6. Ability to search for tickets

You could reach our sales team at

email: sales@dquip.com
office landline:  +  91 – 0250 – 2393025 /  6451155 /  6451166
office timing : 10 am to 7 pm Mon to Fri ; 10 am� to 2 pm� Saturday
website : http://www.dquip.com

1. By this module you can manage your billing online.

2. Generate bill on the fly , logins for customers to check their billing status, they could pay online also.

3. You can also send automated reminders for the payment to customers.

4. After receiving the payment, you just have to click on �Paid� button. It will stop sending reminders for payment.

5. Automated Emails could be sent to customers for payment i.e. you could set the desired time span i.e. 7 days, 15 days , 30 days after invoice is raised.

6. You can keep a track of every bill by Weekly monthly and yearly basis.

7. You can keep a track of Bills generated, Paid Bills, Pending Bills,Taxes etc

You could reach our sales team at

email: sales@dquip.com

office landline:  +  91 – 0250 – 2393025 /  6451155 /  6451166
office timing : 10 am to 7 pm Mon to Fri ; 10 am to 2 pm  Saturday
website : http://www.dquip.com

Want to monitor visitors to your website real time? Wish you could see the activity on your website, chat with visitors, make special offers, allow visitors to interact with your sales agents, much like they would in any offline shop?

*� Track visitors on your website – You get chat software’s which you can install on your machine. These software’s allows you to see every visitor to your website and what they are doing on your website

* Visitors on your site can chat with you – Any visitor on your website can click on a chat link on your website and ask you questions live. You can chat with multiple visitors, help them with their queries, guide them to specific pages, give them a presentation and so on. It is as close to a face-to-face interaction as you can possibly get.

* You can invite Visitors to chat with you – Simply click on the “Invite” button in your agent console and a chat window will popup on the screen of the visitor you selected.

Live chat software’s� are the best sales tool you will ever invest in. Buy a live chat support software now for your website, and provide a live, interactive shopping experience to your Customers.

Live Chat Services Normally Include

* Chat Features Multiple Simultaneous Agents
* Multiple Departments
* Intelligent Chat Distribution
* Agent to Agent transfer
* Operator to Operator chat
* Intuitive Windows-based agent interface
* Ability to accept / reject incoming chat requests
* Unlimited Simultaneous chats
* Secure SSL based Chat
* Canned Response Manager
* Push Images, Links, Pages, Proactive Messages
* Ability to chat in multiple languages
* Emotions
* Leave a message when offline
* Chat Initiation Visitor initiated Chat from Website / Email
* Invite Visitor to Chat
* Force Chat
* Activity Monitor Real-Time Site Activity Monitor
* Monitor 1000’s of visitors simultaneously
* Visitor History
* Visitor Browser Type, Country, Browsing history
* Visitor Time spent per page
* Branding & Customization Features Visitor’s chat window fully customizable
* Chat Button/Icons fully customizable
* Fonts, Colours and Font Style
* Reporting and Analysis Chat Satisfaction Survey
* Retrieve/Search Chat Transcripts
* Detailed Reporting and Statistics

You could reach our sales team at

Dquip has planned, constructed and implemented Design, Consulting & Web Solutions that not only meet our client’s needs, but also exceed their expectations and earn their trust. Our team of professionals are as well versed in the art of interpersonal communication and problem solving as they are in the language of technology.

We identify and define processes for every function while also being nimble to change. Our processes are definite yet flexible. Additionally we are obsessively compulsive when it comes to process automation. We are in the rigorous process of automating all business functions and strive to operate in a totally paperless environment. Our process orientation, agility and automation drive, have allowed us to scale indefinitely.

This Dquip Blog is a� humble begining to give extensive opinions and insights about our services and technology. We hope you have as much fun reading as we have while publishing them.