Arihant Capital Markets Ltd buys our tools to synchronize Marketing, Sales and Customer Care Activities of their 620 offices in 110 cities in India. Cloud Computing technology would be used for hosting these Marketing, Sales and Customer Care tools.
What is Customer Management Solution ?
In today's competitive, fast-moving markets, selling can be a real challenge. You must know everything there is to know about your sales leads, customers feedback, queries. In the commercial world the importance of retaining existing customers and expanding business is paramount. The costs associated with finding new customers mean that every existing customer could be important. The more opportunities that a customer has to conduct business with your company the better, and one way of achieving this is by opening up channels such as direct sales, online sales etc.
Advantages of Customer Management Solution
Dquip’s customer management solution is a complete set of capabilities for managing the growing operational complexities companies face today.
Budgeting and forecasting : Define budgets, create different budget versions for comparison before finalizing decisions, define performance objective, then adjust plans as needed over time and see the impact of dialing spend up and down
Standardized work-flow : Define best-practice work-flows and processes and ensure everyone on the marketing team uses them.
Expense management : Manage all aspects of marketing expenses from cost center definition to purchase order generation to invoice processing.
Flexible calendaring : Access a user-friendly, search-able calendar that can be filtered by service, product, geography, or other dimension.
Digital asset management : Manage all of the organization’s digital assets in a secure asset library with powerful custom attribute tracking, graphical views, and version control
Reporting and analysis : Use pre-built reports or define custom reports with an easy-to-use report editor
Advantages of Customer Management Solution
1. Ability to add & update customer information captured across the organization.
2. Automates customer support activities, from registering customer complaints, tracking progress of tasks given to customer support executives.
3. Support staff, reports on issues open & closed.
4. Useful for corporate or single every business looking to enhance.
5. Automate several key work-flow tasks such as request routing, acknowledging request, technician notifications etc.
6. Realize higher levels of productivity, superior service, reduce problem resolution times, share knowledge effectively, fully satisfy end-users and become more profitable.
7. With this popular type of customer management solution offered by Dquip, there’s no software or hardware to buy, install, maintain, or upgrade.
Customer Management Solution on Cloud Computing Technology
Cloud computing is an Internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand. We strongly recommend to host your site on a server having cloud hosting as it is latest buzz in internet technology and has the ability to rapidly and inexpensively re-provision technological infrastructure resources.
Cloud computing is a hugely important evolution in the way that businesses and individuals consume and operate computing. Most cloud computing infrastructures consist of services delivered through common centers and built on servers. Clouds often appear as single points of access for all consumers computing needs. It's a fundamental shift to an operational model in which applications don't live out their lives on a specific piece of hardware and in which resources are more flexibly deployed than was the historical norm.
Most cloud computing infrastructures consist of services delivered through common centers and built on servers. Clouds often appear as single points of access for all consumers computing needs. Integration of cloud computing helps to improves ability to rapidly and inexpensively re-provision technological infrastructure resources.